Dear Eurasia Tunnel User,

Firstly, we extend our best wishes for a swift recovery and hope that a similar situation does not occur again. On this occasion, we would like to draw your attention to a few points for a safe journey:

  • Please pay close attention to announcements and warnings made by our teams. Follow the guidance and instructions of the responding officials.
  • If needed, your vehicle will be towed free of charge to designated points on the Asian and European sides.
  • In the event of damage to tunnel equipment due to an accident, assist in sharing the necessary documents (driver's license, registration, insurance information, etc.) with officials for compensation purposes.
  • In case of injuries, damage to tunnel equipment, or disputes with other drivers, traffic police intervention is necessary. The traffic police procedures, completion of the accident report, and handling of your insurance or towing services can be continued outside the tunnel in the designated area for the safety of tunnel users.
  • For questions, feedback, and detailed information:

Phone: 0850 222 80 20 (Between 08:30-18:00, excluding Sundays)

Wishing you safe travels.

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